Refund policy
Return & Refund Policy
Last updated: October 15, 2026
Smll Me is operated by Zul Spot LLC. Our products ship directly from our U.S. supplier partners, so returns depend on the product.
Final-sale items
Essential oils, remedy rollers and other aromatherapy products are final sale for hygiene and safety reasons. They can't be returned or exchanged unless they arrive damaged, defective or incorrect (see below).
Returnable items
If a product page says the item is returnable, you can return it within 7 days of delivery, unused and in its original packaging. Email admin@zulspot.com first for a return authorization; returns sent without one can't be accepted. Return shipping is paid by the customer.
Damaged, defective or wrong items
- Email admin@zulspot.com within 7 days of delivery with your order number.
- Include clear photos of the item and of the shipping box with its label.
Once confirmed, we'll send a free replacement or a full refund, at your choice. In most cases you won't need to send the item back.
Refunds
Approved refunds go back to your original payment method within 5–10 business days.
Lost packages
If tracking shows no movement for 7 business days, or your package is marked delivered but you didn't receive it, contact us and we'll work with the carrier to resolve it.
