Shipping policy

SHIPPING POLICY

Last Updated: October 30, 2025

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed over weekends or holidays are processed the next business day.

2. Shipping Carriers

We ship using reliable carriers such as UPS, USPS, and FedEx, depending on your location and delivery type.
Standard shipping usually delivers within 2–5 business days in the U.S.

3. Tracking

A tracking number is provided within 24 hours of shipment and emailed directly once your order leaves our warehouse.

4. Delivery Times

Estimated delivery time: 2–5 business days (U.S. only).
Shipping delays due to weather, carrier issues, or unforeseen events are beyond our control.

5. Lost or Damaged Packages

  • Risk of loss transfers to the customer upon confirmed delivery by the carrier.

  • Smll Me is not responsible for lost or stolen packages marked “Delivered.”

  • If your order arrives damaged, contact admin@zulspot.com within 7 days with photos and a video showing:

    • The damaged item

    • The shipping box and label
      After verification, we’ll provide a return label and issue a replacement or refund.

6. Insurance & Protection

Customers who purchased additional shipping protection at checkout can file claims directly through the provided coverage service.
If not insured, we will assist case-by-case.

7. U.S. Shipping Only

At this time, Smll Me ships exclusively within the United States. International shipping will be introduced in the future.